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Complaints Process

We hope that you are delighted with any purchase you've made from Advanced Water, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell us about it so that we can try to put matters right.

Complaint handling and dispute resolution process

Contact us straight away - In the first instance call us on 01386 760066 or email our Customer Services Team at as soon as possible.

We will do our best to resolve your complaint while you are on the phone. If this isn't possible, our staff will agree a course of action with you.

Alternatively, you can contact us by post at

Advanced Water Company Limited
1 Racecourse Road
WR10 2EY

Escalating the complaint

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our General Manager:


Alternative Dispute Resolution

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by clicking on the following link: