About Us
Advanced Water Company is an online internet discount water controls company. Our website has been designed to be as easy as possible; if you have any comments/suggestions please e mail: sales@advancedwater.co.uk
If there is an item you require that is not on our website please contact us giving details of your requirement to sales@advancedwater.co.uk , we will endeavour to forward a quotation to you within 2 business hours.
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Contact Details
Advanced Water Company Ltd
Unit D5 The Enterprise Centre
Vale Industrial Park
Evesham
WR11 1GS
Tel: 0845 076 6144
Fax: 01386 760077
E Mail: sales@advancedwater.co.uk
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Making Purchases
Firstly browse the online catalogue to find the products you require, once you have found the products you require add them to your shopping basket. You will be asked a few details before the order can be processed.
Advanced Water Company reserve the right to not accept your order.
All items purchased in the UK are plus VAT at the standard rate.
By placing an order you are offering to buy goods from us. We will let you know that we have received your order but this does not mean that your order has been accepted. There is no contract between us until we have accepted your order.
When we have accepted your order, we will confirm this by post in the form of an invoice with your goods. Keep your confirmation safe in case of any query.
If we are unable to supply you with the goods you require we will contact you with an offer of alternative goods. You do not have to accept this offer and can cancel your order.
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Payment
We accept Visa, Switch, Delta, Solo & MasterCard. We do not accept American Express. If paying by cheque please allow for cheque to clear (which is usually 5 days) We will not charge for any item until it is ready for despatch.
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Pricing
Prices quoted on our website can be changed to include or exclude VAT, Prices Excluding VAT will be displayed with +VAT written next to them. Please ensure you fully understand the prices before confirming your order.
From time to time we will have to change the prices of items. This will not affect the status of confirmed orders and in this case you will only pay the price contained in your order confirmation. If the price of an unconfirmed order changes, we will let you know and give you the option of cancelling the order.
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Guarantee
All our products come with the manufacturers guarantees, extended warranties may be offered via the manufacturer.
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Delivery
Stock items should be delivered within the timescale advised at time of purchase depending on the carriage chosen.
For non-stock items delivery times can vary, depending on the product. If an item is not in stock, we will contact you and advise an anticipated delivery date. You have the option to cancel your order if you would rather not wait. All delivery timescales are estimated and NOT guaranteed as this service is provided via a third party.
We accept no responsibility for consequential loss suffered by the Purchaser for delayed or non-delivery of goods. We would advise that all goods are received and checked before booking an installer.
If goods are received damaged or short shipped you must contact the office within 3 working days of receipt. Failure to do so may result in your claim for short shipment or damages to be declined.
If a parcel arrives and is visibly damaged you must sign for the goods as damaged if the carrier will not let you check the items. Alternatively you have the right to refuse delivery of damaged goods. Items not marked as damaged may not be eligible for claims under shipping damages.
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Shipping and Handling
All orders in mainland UK are charged as per the website plus VAT. Some parts of Scotland & the Highlands will incur a higher charge. If you live outside of the mainland UK the carriage charges will not be applicable. Before accepting your order we would contact you with details of cost and delivery schedule if needed. You will then be give the choice of accepting the higher charge or cancelling your order.
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Returns Policy
General Return Conditions
- All returns must be notified to Advanced Water by either Email (returns@advancedwater.co.uk), by Fax (01386 760077) by completing the online Returns Request. or by post.
- You must provide your original order number and invoice / despatch note number when emailing our returns department.
- All returns must be accompanied with an approved Goods Returns Note & GRN Number (this can only be obtained from our office)
- Advanced Water Company reserves the right to refuse any returns received without a Goods Return Note and GRN Number.
- Shipment discrepancies must be notified within 3 days, failure to do so may result in a claim for missing goods being declined.
- If Goods are supplied in a clear sealed bag and are not right at the time of delivery do not open the sealed bag this will invalidate any returns for goods no longer required
Goods No Longer Required:
If goods are purchased and no longer required you must contact our returns team via Email or Fax . Your fax must include your Despatch Note or Invoice Number, Your Order Number and the goods being returned.
If your goods have been received in a sealed bag do not open this as it will invalidate your return request.
If goods are eligible for returning we will provide you with a Goods Return Note and GRN Number which you must return with the goods. All returns must be made within 14 days of the Goods Return Note being issued. any returns made after 14 days may be refused.
Some Electrical items are non refundable due to their nature (for example: Printed Circuit Boards) and others may need to be tested for re-sale in this instance the manufacturer may charge an additional testing charge.
Items returned as no longer required may be subject to a restocking charge. This will depend on the length of time you have had the goods in your possession and any terms imposed by the manufacturers for returning special order items. If you are uncertain if the items required are fit for purpose then please contact our sales team before purchasing, they will also be able to advise on any special terms imposed by the relevant manufacturer before ordering.
Goods returned as no longer required will be subject to a 25% Re-stocking Charge
It is your responsibility to return these goods to us in a re-saleable condition please do not damage or write on any packaging as this may invalidate your refund.
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Damaged or Faulty Goods
If items are received damaged or faulty you must email or call the Returns Department to obtain a Goods Return Note and GRN Number. Details of faults or damage must be supplied at the time of contact. All goods must be returned within 14 days of your GRN (Goods Return Note) being issued.
Due to the nature of the goods we supply damaged or faulty items may require testing by the manufacturers before a replacement or refund can be issued.
If goods have arrived damaged or faulty you must inform us within 3 days of receipt. If the packaging looks damaged when goods are being signed for you must sign for the goods as ‘Damaged’, if the delivery driver will not accept this you have the right to refuse the delivery. Failure to identify the items as damaged with the courier may result in a claim for shipment damage to be refused.
If items are reported as faulty under manufacturer’s warranty (usually 12 months) we have to take into account the manufacturer’s terms. Some manufacturer’s have Engineers who will repair the products and others offer to replace or refund faulty items. When manufacturers replace or refund items they often require the faulty item back to inspect, in this instance you may be required to return the faulty item before a replacement is sent.
Items that require testing will need to be sent to the manufacturers and a test report will be completed, timescales forthis process will differ for each manufacturer.
If your item is tested by the manufacturer and proven not faulty we reserve the right to charge for return carriage and any testing fees applied by the manufacturer. In this instance you would be supplied with full test details from the manufacturer. Please note that if your item is over 6 months old it is your responsibility to prove the goods are faulty, some manufacturers may ask for this before testing items.
Carriage for returning faulty items may be covered by the manufacturers, they may wish to collect your item or offer to refund any return postage incurred by you. Please do not send any items back unless we have confirmed to do so as you may not receive your costs back.
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Your Rights Under The Consumer Protection (Distant Selling) Regulations (DSR).
Applicable to consumers only.
You have an unconditional right to cancel your order within seven working days from the day of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period.
To cancel your order under the DSR:
Send an email, fax or write to us telling us you wish to cancel the order. Include enough information for us to identify you and your order. We will then provide you with a Goods Return Note and a unique GRN Number. We request that all goods are returned within 14 days of the GRN being issued.
Parcel up the items you are returning with the Goods Return Note securely to minimise any damage that may be caused during delivery. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly
Return the items to us via an appropriate carrier. PLEASE NOTE that returning goods under the cooling-off period allowed by the Distance Selling Regulations is at your cost unless we have supplied alternative goods that you have not found acceptable.
We would recommend that all goods are sent back by a recorded and insured means as we do not cover any damages or loss for goods in transit when being returned to us.
Once you have notified us of your intention to cancel the contract we will refund you the cost of your order as soon as we can. This will always be within 30 days of your cancellation.
PLEASE NOTE: Outbound carriage will not be refunded as this is classed as a service and not goods.
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Privacy Policy
Advanced Water Company do not disclose any buyer’s information to third parties. Cookies are used on our site, but these are only used to keep track of your shopping basket content when you select an item. All information is collected in accordance with the data protection act 1998.
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About These Terms.
These terms came into force on 07/04/2011 and apply to all orders made after 12:00hrs on that day.
Nothing in these terms is intended to affect your statutory rights as a consumer.
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