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Advanced Water Company Terms and Conditions


By trading with Advanced Water Company Limited you are agreeing to our Terms and Conditions. We will not uphold any Terms and Conditions imposed upon us unless they have been formally agreed in writing and we have signed to confirm this.

About Us
Advanced Water Company Limited is an online internet discount water controls company. Our website has been designed to be as easy to use as possible; if you have any comments/suggestions please Email: sales@advancedwater.co.uk.

If there is an item you require that is not on our website please contact us giving details of your requirement to sales@advancedwater.co.uk, we will endeavour to forward a quotation to you within 2 business hours.

Advanced Water Company Limited may record or monitor calls.

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ContactDetails
Advanced Water Company Limited
Unit D5 The Enterprise Centre
Vale Industrial Park
Evesham
WR11 1GS
Tel: 01386 760066
Fax: 01386 760077
Email: sales@advancedwater.co.uk

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Making Purchases
Firstly, browse the online catalogue to find the products you require, once you have found the products you require add them to your shopping basket. You will be asked a few details before the order can be processed. Advanced Water Company Limited reserve the right to not accept your order.

All items purchased in the UK are plus VAT at the standard rate.

By placing an order, you are offering to buy goods from us. We will let you know that we have received your order but this does not mean that your order has been accepted. There is no contract between us until we have accepted your order.

When we have accepted your order, we will confirm this in the form of an invoice, usually by email. Please keep your confirmation safe in case of any query. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the order cancellation process detailed below.

If we are unable to supply you with the goods you require we will contact you with an offer of alternative goods. You do not have to accept this offer and can cancel your order.

Advanced Water Company Limited accepts no liability for information obtained from third parties: i.e. part numbers obtained from a manufacturer.

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Payment
We accept Visa, Switch, Delta, Solo & MasterCard. We do not accept American Express. If paying by cheque, please allow for the cheque to clear (which is usually 5 days). We will not charge for any item until it is ready for despatch. Card details are checked and verified by a third party.

Shipping Online Payments
It is against the Terms of all major card issuers to collect payment for goods until they have been shipped from our premises (unless bespoke goods are being made to order or the goods are being shipped directly to you from the manufacturer). The process we follow authorises a payment for goods which will be shipped and collected on the day the goods are despatched. The terms imposed allow us to hold on to this authorisation for 28 days, however after the 28th day the authorisation is void and we are unable to collect funds. In an instance where the goods are to be delivered on a long lead time we will contact all customers to advise of the lead time, and if the 28 days pass, then we will require a re-authorisation. To re-authorise a payment, we will need to contact you and obtain full details from your card including the Card Number, Valid From & Expiry Dates along with the Security Code as this is information we are unable to hold. We will always contact any customer whose payment requires re-authorisation as we will be unable to ship any goods until payment has been authorised by your card issuer.

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Pricing
Prices quoted on our website can be changed to include or exclude VAT. Prices Excluding VAT will be displayed with +VAT next to them. Please ensure you fully understand the prices before confirming your order.

From time to time we will have to change the prices of items. This will not affect the status of confirmed orders and in this case you will only pay the price contained in your order confirmation. If the price of an unconfirmed order changes, we will let you know and give you the option of cancelling the order.

Carriage charges will be applied according to the Delivery Address. This can be calculated prior to ordering your items and your shopping cart will update. However, if you do not manually update before you proceed this will be done automatically at the checkout. Please ensure you are fully aware of the carriage charges before confirming your order.

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Pricing Errors
In the event that there is a pricing error on the website then Advanced Water Company Limited will not be bound to honour any orders made at that price. Guarantee

All our products come with the manufacturers guarantees, extended warranties may be offered via the manufacturer.

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Delivery
Stock items should be delivered within the timescale advised at time of purchase depending on the carriage chosen.

For non-stock items delivery times can vary, depending on the product. If an item is not in stock, we will contact you and advise an anticipated delivery date. You have the option to cancel your order if you would rather not wait. All delivery timescales are estimated and NOT guaranteed as this service is provided via a third party.

We accept no responsibility for consequential loss suffered by the purchaser for delayed or non-delivery of goods. We would advise that all goods are received and checked before booking an installer.

If goods are received damaged or short shipped you must contact the office within 3 working days of receipt. Failure to do so may result in your claim for short shipment or damages being declined. If a parcel arrives and is visibly damaged, you must sign for the goods as damaged if the carrier will not let you check the items. Alternatively, you have the right to refuse delivery of damaged goods. Items not marked as damaged may not be eligible for claims under shipping damages.

IMPORTANT DELIVERY INFORMATION (PLEASE READ CAREFULLY):
Deliveries are carried out by a third party approved by Advanced Water Company Limited.
Although they are very occasional, breakages can happen in transit. We advise that all goods are thoroughly checked before accepting delivery, our third party couriers have to allow you time to inspect these items before agreeing to sign for them. For palletised items you have 15 minutes to inspect goods before agreeing to sign for them.

If you feel the item has been damaged in transit or if the packaging is damaged in any way you must either refuse delivery of goods, or ensure that you note the goods as damaged when signing for them. Failure to note damage may result in any subsequent claims for damages being declined.

If you accept goods and they are damaged, you must notify us within 3 working days (Monday-Friday) of delivery. If notification has not been made within 3 working days of delivery, we cannot be held responsible for these damages.

If you are accepting goods and you find any scuffs, marks, dents etc. (no matter how small) on deliveries please ensure these are marked on the courier’s paperwork or handheld computer, failure to do so may result in any claims being declined.

If any goods are refused these will be sent back to Advanced Water Company Limited and we will inspect and replace if necessary.

IMPORTANT NOTICE IF YOU ARE NOT SIGNING FOR THE GOODS:
If the goods are being delivered direct to site or being signed for by someone other than yourself you must make them aware of the delivery information above. If the goods are signed for by a third party of yours and they are not checked upon delivery, we will not be held responsible for loss or damages.

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Shipping and Handling
All orders in mainland UK are charged as per the website plus VAT. Some parts of Scotland & the Highlands will incur a higher charge. If you live outside of the mainland UK the standard carriage charges will not be applicable. You have the option to calculate shipping costs before confirming your order to ensure you still wish to proceed. If you do not manually check shipping costs these will be automatically calculated prior to payment details being required, please ensure you fully understand this calculation before confirming your order as this figure may be higher than originally displayed on the web page.

If you refuse a delivery with any undamaged items on it, you may be charged for the return and the redelivery of those items.

Without prejudice to the statutory rights afforded to consumers under English law, Advanced Water Company Limited accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, drought, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.

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Returns Policy
General Return Conditions

  • We will only accept returns for goods within 30 days of purchase.
  • All returns must be notified to Advanced Water Company Limited by either Email (returns@advancedwater.co.uk), by Fax (01386 760077) by completing the online Returns Request. or by post.
  • You must provide your original order number and invoice / despatch note number when emailing our returns department.
  • All returns must be accompanied with an approved Goods Returns Note & GRN Number (this can only be obtained from our office).
  • Advanced Water Company Limited reserves the right to refuse any returns received without a Goods Return Note and GRN Number.
  • Shipment discrepancies must be notified within 3 days, failure to do so may result in a claim for missing goods being declined.
  • We suggest that you take out carrier insurance on any items you send back to us.
Goods No Longer Required:
  • If goods are purchased and no longer required, you must contact our returns team via Email or Fax. Your Email or Fax must include your Despatch Note or Invoice Number, Your Order Number and the goods being returned.
  • If goods are eligible to be returned we will provide you with a Goods Return Note and GRN Number which you must return with the goods. All returns must be made within 14 days of the Goods Return Note being issued, any returns made after 14 days may be refused.
  • If you are uncertain if the items required are fit for purpose then please contact our sales team before purchasing, they will also be able to advise on any special terms imposed by the relevant manufacturer before ordering.
  • It is your responsibility to return goods to us in a re-saleable condition please do not damage or write on any packaging.
  • We suggest that you take out carrier insurance on any items you send back to us.
  • Goods returned as no longer required may be subject to a 25% re-stocking charge
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Damaged or Faulty Goods
If items are received damaged or faulty you must Email or call the Returns Department to obtain a Goods Return Note and GRN Number. Details of faults or damage must be supplied at the time of contact. All goods must be returned within 14 days of your GRN (Goods Return Note) being issued.

Due to the nature of the goods we supply, damaged or faulty items may require testing by the manufacturers before a replacement or refund can be issued.

If goods have arrived damaged, you must notify us within 3 days. If you believe the goods to be faulty you must inform us within 30 days of receipt.

If the packaging looks damaged when goods are being signed for you must sign for the goods as 'Damaged'. If the delivery driver will not accept this, you have the right to refuse the delivery. Failure to identify the items as damaged with the courier may result in a claim for shipment damage to be refused.

If items are reported as faulty under manufacturer's warranty (usually 12 months) we have to take into account the manufacturer's terms. Some manufacturers have engineers who will repair the products and others offer to replace or refund faulty items. When manufacturers replace or refund items they often require the faulty item back to inspect, in this instance you may be required to return the faulty item before a replacement is sent out to you. If a replacement is required immediately this will need to be purchased.

If the goods returned to us are found to be not faulty, or damaged due to misuse we reserve the right to invoice you for these goods. We will provide proof of our analysis on the inspection undertaken.

Items reported faulty within 30 days under The Consumer Rights Act 2015 may be replaced within this period Free of Charge subject to satisfactory return of the suspected faulty item. If the suspected faulty item cannot be returned a replacement will not be sent.

After 30 days a suspected faulty item must be returned to Advanced Water Company Limited, and we reserve the right to repair, replace or refund the item. Items that require testing will need to be sent to the manufacturer and a test report will be completed, timescales for this process will differ for each manufacturer. Certain products such as cylinders and water heaters may be able to be repaired on site by the manufacturer. In such circumstances return of the item is obviously not required.

If your item is tested by the manufacturer and proven not faulty we reserve the right to charge for return carriage and any testing fees applied by the manufacturer. In this instance you would be supplied with full test details from the manufacturer.

Carriage for returning faulty items may be covered by the manufacturer, they may wish to collect your item or offer to refund any return postage incurred by you. Please do not send any items back unless we have confirmed that we require you to do so as you may not receive your costs back.

Please note that as Advanced Water Company Limited are a distributor for various products and NOT the product manufacturer. We do not offer cover for consequential loss arising from:

  • Damaged or faulty goods, please ensure that all goods are inspected before installation.
  • Claims for hours lost whilst replacing faulty items or testing to ascertain if the product we have supplied is actually faulty.
  • We would always recommend that you call us to discuss any item you suspect to be faulty before replacing or returning the item as some manufacturers may investigate and resolve any issues directly.
Advanced Water Company Limited accepts no liability for damage to items caused by misuse, faulty installation or goods that have not been used for their intended purpose.

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Your Rights Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations
This section is for consumers only, who purchased items for private use. Business to business sales are carried out under our Terms & Conditions.

Cancelling goods and services:
The Consumer Contracts Regulations give you key cancellation rights when you enter into contracts at a distance over the phone, online, or from a catalogue.

Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to send the goods back.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them prior to sending them back.

Your right to a refund
You should get a refund within 14 days of either us getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

Refunding the cost of delivery
Advanced Water Company Limited will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service we will only refund the basic cost.

Exemptions
There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel - these include tailor-made or personalised items.

To cancel your order:
To exercise your right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.

Send an Email, fax or write to us telling us you wish to cancel the order. We will then provide you with a Goods Return Note and a unique GRN Number. We request that all goods are returned within 14 days of the GRN being issued.

You must return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

Parcel up the items you are returning with the Goods Return Note securely, to minimise any damage that may be caused during delivery. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly.

Return the items to us via an appropriate carrier. PLEASE NOTE that returning goods is at your cost unless we have supplied alternative goods that you have not found acceptable.

We would recommend that all goods are sent back by a recorded and insured means, as we do not cover any damages or loss for goods in transit when being returned to us.

Once you have notified us of your intention to cancel the contract we will refund you the cost of your order as soon as we can. This will always be within 14 days of your cancellation.

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Privacy Policy
Advanced Water Company Limited do not disclose any buyer's information to third parties. Cookies are used on our site, but these are only used to keep track of your shopping basket content when you select an item. All information is collected in accordance with the Data Protection Act 1998.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). Advanced Water Company Limited is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.

Publication of Comments Online

You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your Email address, telephone number, website address or street address. We aim to exceed our customer expectations as often as possible, however there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services team explaining the problem and allow them 14 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.

Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.

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Disclaimers and Limitations on Advanced Water Company Limited
WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, ADVANCED WATER COMPANY LIMITED DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION INCLUDING LIBRARY IMAGES FOR PRODUCTS ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM ADVANCED WATER COMPANY LIMITED, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST ADVANCED WATER COMPANY LIMITED, BUT ONLY AGAINST THE PERSON OR COMPANY GIVING THEM. ADVANCED WATER COMPANY LIMITED ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING & PLUMBING. WHILE ADVANCED WATER COMPANY LIMITED STAFF MAY BE ABLE TO PROVIDE A DEGREE OF TECHNICAL ADVICE TO HELP TRY AND RECTIFY ANY FAULTS IN YOUR SYSTEM - TECHNICAL QUERIES SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A CORGI REGISTERED GAS INSTALLER, A MEMBER OF THE INSTITUTE OF PLUMBING OR A G3 QUALIFIED ENGINEER. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF ADVANCED WATER COMPANY LIMITED WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL. ADVANCED WATER COMPANY LIMITED ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE. PLEASE NOTE ITEMS FITTED BY A NON QUALIFIED ENGINEER COULD INVALIDATE ANY WARRANTIES. OUR TERMS AND CONDITIONS WILL ALWAYS OVERRIDE ANY TERMS AND CONDITIONS IMPOSED UPON US BY ANOTHER COMPANY.

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Use of this website
Advanced Water Company Limited operates a website www.advancedwater.co.uk on which consumers can search for products which Advanced Water Company Limited offers for sale. These can then be purchased for delivery via the website.

  • 1. Access to the website beyond the Home page is restricted to visitors to the site who accept the application of Advanced Water Company Limited’s general terms and conditions, including the following clauses:
  • 1.1 Exclusive distribution. This website and the Advanced Water Company Limited call centre are the exclusive distributors of Advanced Water Company Limited’s services. www.advancedwater.co.uk is the only website authorised to sell Advanced Water Company Limited products. Advanced Water Company Limited does not authorise other websites to sell its products, whether on their own or as part of a package; and
  • 1.2 Permitted use. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) making purchases; (iii) reviewing/changing an order; (iv) transferring to other websites through links provided on this website; and (v) making use of other facilities that may be provided on the website; and
  • 1.3 The use of manual or automated systems or software to extract data, images or any document from www.advancedwater.co.uk for commercial purposes, ('screen scraping') is prohibited unless you have directly concluded a written licence agreement with Advanced Water Company Limited which permits you access to Advanced Water Company Limited's prices and information for the sole purpose of price comparison.
www.advancedwater.co.uk is registered with the UK Copyright services.

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About These Terms
Nothing in these terms is intended to affect your statutory rights as a consumer. By purchasing from Advanced Water Company Limited, you agree to these terms of use. If you do not agree to these terms, you may not purchase from Advanced Water Company Limited. Advanced Water Company Limited reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits. These Terms and Conditions are applicable to any trading name of Advanced Water Company Limited.

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Useful Links
Below is a couple of links to useful websites that may be of additional help:

 
 
Advanced Water Company
Unit D5 Enterprise Centre
Off Enterprise Way
Vale Park, Evesham
Worcestershire. WR11 1GS