Within 28 Days:
This product comes complete with a
manufacturers 1 year warranty.
If the product is found faulty within 28 days of purchase it can be returned to Advanced Water for replacement or refund. (Please note that if the item requires testing your refund will take approximately 14 days from receipt at Advanced Water).
All returns must be accompanied by a completed Goods Returns Note (GRN), to request a GRN simply complete the returns form at the bottom of this page and we will send one to you.
Please do not return any goods unless advised by Advanced Water as we will not cover return postage claims unless agreed.After 28 Days:
If your product is found to be faulty after 28 days we have to adhere to the manufacturers returns policy.
Reliance Water Controls Returns Policy:
All returns must be requested in writing
All returns must contain a completed GRN
Items returned will be tested before a refund or replacement is sent
Items found not to be faulty will incur a 25% testing fee
Return carriage will not be paid unless agreed beforehand
Items will not be covered if misused or not serviced as per maintenance instructions