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COVID-19 Information

Last Updated: 05 January 2021

Covid-19 Information

In line with the new guidelines, Advanced Water office staff are working from home. This may mean it takes a little longer to get through on the phones, but please be patient and we will answer as soon as we can. 

Customer collections – please read prior to arriving on site

Due to Covid-19 restrictions, we ask that all collections must bepre-arranged with the sales office prior to arrival. Please contact our main sales office line on 01386 760066 to discuss your requirements.

When collecting goods;

  1. On arrival please call into the warehouse on 01386 579903
  2. We will arrange for your products to be brought out to you
  3. We will take your name and sign the collection note on your behalf

Please note that AWC staff will not be able to assist with loading goods into customer vehicles.

Thank you for your cooperation and patience. We apologise for any inconvenience caused. 

Delivery Information

Supplier Delays

Due to COVID and custom delays caused by the Brexit transition, we are currently experiencing delays on a few orders from oversees.

We would like to emphasise that we are continuously working with our supply chain during this time to ensure we can continue to offer our full product range. If you have any questions about a particular manufacturer or product that is unavailable then please contact us on 01386 760066 or email us at sales@advancedwater.co.uk.